Keeping you Safe
The event attracts a wide range of attendees of all ages and the organisers aim to provide a safe environment in which all attendees as well as those attending as traders, volunteers, or venue staff may enjoy the opportunity to see, play and buy the widest range of games. For a safe environment to be achieved, we ask all attendees to read and observe the types of behaviour that would be deemed unacceptable and hence not be tolerated at UK Games Expo:
- Use of bad language, verbal abuse or swearing at other attendees, exhibitors, venue staff, UK Games Expo staff and volunteers.
- Any physical violence towards attendees, exhibitors, venue Staff, UK Games Expo staff and volunteers, including pushing or shoving.
- Racial abuse, sexual harassment and intolerance due to gender, race, religion and sexual orientation.
- Causing damage to the convention buildings, exhibitor stands and property of any attendees.
- Disorderly behaviour due to the influence of alcohol and drugs.
More than just words
UK Games Expo believes that keeping us all safe extends beyond a matter of having a behavioural policy - it's about what we do to positively promote such an environment.
This begins with the degree to which we train our volunteers. All volunteers have to participate in a training webinar which emphasises and clarifies an active approach.
This approach means doing something if you see a problem, and not just ignoring it. One phrase we use in that training is:
"The behaviour you walk past or ignore is the behaviour you condone"
UK Games Expo was the first convention to oblige all volunteers ranging from senior staff downwards to participate in this training so that on the weekend they all know what to do if they encounter inappropriate behaviour.
How to Get Help
What to do if you have a problem, grievance or complaint: Ask a Blue Shirt!
Help desks: There is a help desk in Hall 1, Hall 2 and in the Hilton Hotel Library Room. These are manned by 'Blue Shirts' worn by our ambassadors. The ambassador's sole job is to help you the visitor. Just go along and ask for help.
In addition, any visitor who encounters an event or experience that causes distress or discomfort or makes them feel unsafe/threatened or anyone who just needs advice and assistance may report it to any of our Yellow Shirt Volunteers, to our Green Shirted Team Leaders or to the Blue Shirted Ambassadors all of which will attempt to resolve the matter.
Role-playing Room Captains
Each room in the role-playing area has an easily identifiable room captain whose role is to keep the rooms under observation and take action in the event of any problems. They can be approached by any player or GM who wishes to raise an issue.
Exhibitors should approach Exhibition services, who can summon Keith Thomasson (Trader Liaison) or the relevant floor manager.
Volunteers should contact their team leaders or the volunteer manager. In the event of an unresolved dispute, they can speak to the volunteer arbitration manager, Tessa Norris - for more details, see the volunteer policy.
Visit our terms Terms and Policies pages for more details on all the rules and conditions that apply to attending UK Games Expo.